We’ve successfully managed hundreds of thousands of injury and illness cases and repeatedly proven that most incidents can be safely managed at the first-aid level with guided self-care. However, when further diagnosis and potential medical treatment is needed, we facilitate referral to a qualified local provider or a virtual telemedicine visit with a WorkCare TeleM.D. occupational doctor.

We follow best medical practices and focus on returning employees to a full- or modified-duty position during recovery because work is therapeutic – physically, mentally and socially. Not working when it is clinically safe to do results in unnecessary absence, increases costs and contributes to the development of a disability mindset.

In a medical emergency, onsite or offsite first responders are notified. In all other cases, the Incident Intervention process is initiated as soon as an employee notifies a supervisor. Examples of typical Incident Intervention conditions include sprains and strains, minor cuts or burns, insect bites and skin rashes, and reactions to extreme temperatures.