Incident Intervention is WorkCare's 24/7 telehealth triage program for the management of work-related injuries, illnesses and physical discomfort. Our occupational health nurses and physicians are always on call to assess symptoms and provide compassionate care guidance with minimal disruption in workflow.

“When we keep it simple and do what’s right for the employee, all the other benefits of our Incident Intervention program naturally fall into place.”

Peter P. Greaney, M.D.
Executive Chairman and Chief Medical Officer, WorkCare

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Incident Intervention

How it Works


Incident Intervention:

  • Empowers employees to take responsibility for their own health
  • Provides reassurance and alleviates anxiety
  • Relieves supervisors of the need to make clinical decisions
  • Reduces complexities and helps expedite case resolution
  • Lowers workers’ compensation claim rates
  • Reduces the likelihood of OSHA-recordable incidents
  • Earns positive employee and supervisor satisfaction scores

Promote Recovery Without the Need for Medical Treatment.

For employees with musculoskeletal discomfort, Incident Intervention is the pathway for referral to a WorkCare Industrial Injury Prevention Specialist with training in sports medicine and ergonomics. Our specialists provide onsite and virtual consultations on stretching, workstation adjustments and other interventions to help relieve discomfort and promote recovery.